INDUSTRIAL UNIVERSITY OF HCM
CITY
SEP 2012 – NOV 2016
BUSINESS ADMINISTRATION
Bachelor of Business Administration (Grade point average: 7.0)
SILVERLAND HOTEL AND SPA
GROUP (FOUR-STAR STANDARD)
JUNE 2017 – OCT 2017
SALES SUPPORT
Main responsibilities:
– Build and retain relation with guests
– Experienced in leasing activities: contract, daily booking
– In charge of account, online travel agent, keep in touch with customers for any complaints or new inquiries
– Support Accounting department in following the payment pending with overseas company
– Other urgent relevant issues/assignments by General Manager.
SAIGON VIEW RESIDENCES
PROPERTY (THREE-STAR
STANDARD)
MAY 2016 – MAY 2017
FRONT OFFICE SUPERVISOR
Main responsibilities:
– Take main responsibility at the front office, coordinate with internal departments to ensure all processes run smoothly
– Supervise, arrange roster and training the new officer
– Handle all of office documents and the procedures in reception and accounting: incoming – outcoming calls and emails, complaints, incidents, airlines tickets, wake up call, taxi’s problem, lost and found luggage, rental fee, refund…
– Take care of reservations, amendments, cancellations made by e- mail, showing rooms during shift but especially during Sales department absence
– Arrange room for guests, welcome guests to hotel and do check-in – check out procedure, provide hotel facilities, serving excellent service.
Process payment, follow debt and payment of the longterm and short term tenant
– Check, update forecast and Hotel Management System for the future, follow up occupancy and revenue every day, from that collaborate with the sales team to propose a strategy for achieving given revenue
EDUCATION
WORK EXPERIENCE
Ngo Le Phuong Linh
245 Binh Loi Street, Ward.13, Binh
Thanh Province, HCM city phuonglinh.nl2110@gmail.com
0931 494 604
– Have knowledge of Corporate and OTAs bookings
– Be a night auditor and make daily and monthly report
– Be a sales tours agent at the front desk
SHANE ENGLISH CENTER
DEC 2015 – MAY 2017
TEACHING ASSISTANT
Main responsibilities:
– Assist foreign teacher to teach English for childrens and control them during class
– Recommend and cross-sell courses
– Participate outside activities
PARTNERS-PLUS JSC
DEC 2014 – OCT 2015
SALES STAFF
Main responsibilities:
– Suggest customers in buying Japanese products, take care for customers after sales
– Be a cashier and make revenue report after shift
– Work at the fair
TALKING WITH THE TOURISTS
GROUP
MAR 2016 – DEC 2016
MEMBER OF GROUP
– Share experience and materials in learning English together
– Communicate with foreigners every week
– Organizing some short tours within the city and promote the country’s image to tourists
Sep 2014
Level A Certified in Informatics
Jun 2014
Gotten awards from musical activities in Faculty of Business
Administration
DEC 2016
Gotten the BBA university certificate
Mar 2016
Gotten the Toiec 600 certificate
ACTIVITIES
CERTIFICATIONS AND AWARDS
ACHIEVEMENTS AND SKILLS GAINED
– Be quite good at communication and presentation in Vietnamese and English
– Be highly responsible for work, know how to organize time for duties, have the observation skill
– Be easily adapt to new workplace environments, be creative, passionate about learning and improving myself
– Can work under pressure if it is worth for the development of the firm and my self-improvement
– Be adept at using Hotel Management International System
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