NGUYEN THI PHUONG HOA – CURICULUM VITAE
Human Resource Manager; Office Manager; Order Processing Manager; Service Supervisor
20 years of Experience
Highest education: Bachelor
Mob: 0913051166 Email: bonghoa98@yahoo.com

1
SUMMARY
Activeness and enthusiastic person. Career objective is getting living life much better.
KEY SKILLS
 Honest and Faithful
 Active and Responsible on work, capable to work under high pressure.
 Professional Appearance & Attitude.
LANGUAGES
Language: English, Vietnamese
Proficiency: Advanced
EDUCATIONS
 Bachelor of Art – Hanoi Foreign Languages University – 1994
 Certificate on Foreign Trade Economics – 1996
 Certificate on Secretary Skills – 1998
 Certificate on Customer Care – The British Council Vietnam – 2001
 Certificate on General Accounting – Hanoi National Economics University – 2002
 Certificate on Import Export Documents – The Foreign Trade University – 2007
 Certificate on Import Export Techniques – The Foreign Trade University – 2007
 Certificate on Understanding & Implementing ISO9001:2000 System – QMS Services – 2008
 Certificate on Leadership and Management Skills – 2008
EMPLOYMENT HISTORY

Nov 2011 – to now

Service Supervisor
Keysight Technologies (own named Agilent Technologies)
 USA company
Keysight Technologies, a brand new company with over 75 years of electronic test and measurement suc- cess. Founded in 1939 by Bill Hewlett and David Packard as HP formal name, the expertise continued as Ag- ilent Technologies’ Electronic Measurement Group.
Job description:
– Manage Service Hub in Vietnam.
– Handle customer enquiries / complaint and solving customer technical problem to ensure high cus- tomer satisfaction.

NGUYEN THI PHUONG HOA – CURICULUM VITAE
Human Resource Manager; Office Manager; Order Processing Manager; Service Supervisor
20 years of Experience
Highest education: Bachelor
Mob: 0913051166 Email: bonghoa98@yahoo.com

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– Report to Keysight Singapore Service Center on day to day delivery performance, technical escala- tions, ETE and part management activities.
– Supervise service center repair and calibration operation, handles and leads customer issues and escalations.
– Account management for key accounts such as Samsung, LG, Foxconn. Ensure customer satisfac- tion on the delivery performance.
– Perform business development work, work closely with Singapore SFE on order renewal and gener- ation.
– Assisted in business development roles and helped to resolved various business transaction issues between customers in Vietnam and the Keysight team

Nov 2010 –Nov 2011
Human Resource Director
Phuong Ngoc Co., Ltd
 Vietnam company
An Exclusive Distributor of Ecophon Acoustic Ceilings and Wall Panels from Sweden
Operational responsibility:

Take care financial issues of company, manage Accountant department, in charge of over- due and income money flow.

Responsible of HR works, set up procedures, regulation of the company to compliance with labor law, write and issue staffs handbook. Managing of payroll and benefit to staffs, setting of recruitment procedures to post on website.

In charge of Administrative works, acting as Office Manager. Managing of stationery moni- toring, purchasing and distributing to staffs based on office procedure.


Aug 2004 -Nov 2010
Business Assistant – Order Processing and Logistic manager
ROHDE & SCHWARZ Representative Office Vietnam (Now is ROHDE
& SCHWARZ Vietnam)
 German company
Rohde & Schwarz Vietnam being part of the Global network of Rohde & Schwarz is an internationally active company in the fields of test and measurement, information security & radio communications and
Broadcasting.
August 2004 to 31st April 2008 : Accountant cum Head of Order Processing & Logistics Department
Main tasks:

NGUYEN THI PHUONG HOA – CURICULUM VITAE
Human Resource Manager; Office Manager; Order Processing Manager; Service Supervisor
20 years of Experience
Highest education: Bachelor
Mob: 0913051166 Email: bonghoa98@yahoo.com

3
– Responsible for HR works as well as all other admin duties such as hotel booking, visa arrangement, purchasing office stationeries …..
– Responsible for accounting works, settle payment to staffs. Recording and reporting to the Regional
Headquarter in Singapore.
– Managing all order processing works, coordinating with sales team to prepare/draft and negotiate Sales
Contracts with customers. Monitoring and chasing contracts signed, follow up shipment to and fro Manufactur- er-customer as well as payments schedule.
– Managing all logistics works. Follow up Import/export demo instruments schedule. Finding/ evaluating and coordinating with Freight Forwarders in handling in-out instruments. Control/Update lead time of shipment status from the Ex-work to DDP to the end-user.
– Procuring/purchasing fixed assets and keeping record.
– Responsible for tender preparation to the divisions such as: tender submitting, attending tender open- ing, collecting bid bond, filing…
– Responsible of MARCOM job tasks such as: exhibitions, seminars, demo, workshops, advertising.
– Coordinating with outsourcing service providers on printing/designing works.
– Tracking vendor quality and pricing records.
1st August 2009 to 15th November 2010: Business Assistant.
Main tasks:
– Ensure compliance with external/internal regulations and policies
– Build strong working relationship with internal and external clients.
– Positive projection of Corporate Image (Customer focus) through business events and promotional ma- terials distribution.
– Organize effective events to award the business opportunities
Operational responsibility. Plan, organize and control following activities:
– Responsible for Tender preparation. Attending on service contract negotiation, monitoring and follow up contracts signed schedule. Tracking shipments between Manufacturer and customer as well as following up payments schedule.
– Coordinate with Order Processing Department (OPD) for importing/exporting service instruments.
– Responsible for office warehouse such as: incoming/outgoing demo equipment/consignment part/tools.
– Responsible for purchasing tools for office, record and monitor orders after passing to Accounting De- partment.

NGUYEN THI PHUONG HOA – CURICULUM VITAE
Human Resource Manager; Office Manager; Order Processing Manager; Service Supervisor
20 years of Experience
Highest education: Bachelor
Mob: 0913051166 Email: bonghoa98@yahoo.com

4
– Procurement of fixed assets and keep record and update Fixed Asset Register
– Responsible for tender preparation to the divisions such as: tender submitting, attending tender open- ing, collecting bid bond, filing…
– Responsible of MARCOM job tasks such as: exhibitions, seminars, demo, workshops, advertising.
– Coordinate with service providers on printing/designing works.
– Track vendor quality and pricing records.
– Coordinate with Quality Manager in preparing Sales/Services procedures to ensure correct implemen- tation.

Jan 1996 – Aug 2004
Business Assistant
Schmidt Vietnam Co., Ltd
 HongKong Company
Distribution company for selected products and services in the fields of electronics, semi-conductor, RFID, bioscience, medical, technology as well as photography and consumer industries.
Main tasks:
– Tender preparation.
– MARCOM duties
– Letter/correspondence preparation.
– Assist Division Managers on preparing Sales monthly reports.
– Car arrangement for Division Managers and Sales staffs

Aug 1994 – Dec 1996
Business Development
Vietnam National Trade Fair and Advertising Company (VINEXAD)
 State Own Company under Ministry of Industry and Trade
The Vietnam National Trade Fair and Advertising company under the Ministry of Industry and Trade with the brand name VINEXAD was founded in 1975, marking the appearance of the advertisement and exhibition in- dustry in Vietnam. VINEXAD connects businesses through match-making, conferences and looking for busi- ness and investment opportunities both at home and abroad.

NGUYEN THI PHUONG HOA – CURICULUM VITAE
Human Resource Manager; Office Manager; Order Processing Manager; Service Supervisor
20 years of Experience
Highest education: Bachelor
Mob: 0913051166 Email: bonghoa98@yahoo.com

5
Main tasks:
– To be staff at Foreign Relation Department
– Translate documentation.
– Connection with Embassies to invite foreign companies for attending exhibitions in Vietnam
– Interpreter at Exhibition’s booth.
– Assist Department Manager on administration works