QUACH MINH TUAN

Add: No.26/11A, Trung Yen 10 Street, Trung Hoa Ward, Cau Giay District, Hanoi City
Email: tuanquach307@gmail.com — Tel: +84 (0) 976 368 042

PROFILE

• An energetic and responsible individual who always attempts to do his works in highest quality. Good at communication, analyzing, organizing and planning. Fluent English and good computer skills. Creative and logical thinker.
• Flexible and easy-adaptable. Work effectively under pressure and target. Good team player or individual worker. Effective multi-tasker and able to work anytime needed
(24/7).

EDUCATION

• RMIT International University, Hanoi campus (February 2010 – June 2011)
Diploma of Commerce

• RMIT International University, Hanoi campus (June 2011 – June 2013)
Bachelor of Commerce – Entrepreneurship stream

WORK EXPERIENCE

Inbound Operation Executive

July 2016 – present
ASIA DMC (formerly known as HG Travel)

• Arranged and tracking services (including transfer, train tickets, homestays, package tour…) based on request from sale department (with diverse market from the US to
Europe, Russia and Asia…). Reviewed and revised itineraries from sale department for more attractive and suitable programs. Received issues that occur on tour and offered proper solution to satisfy both guests and company’s condition. Settled additional services to current on-tour guests.
• Customer Services: Directly contact guests (via phone or facial meeting) to ascertain any issue that occur on tour. Consoled customers listened to them and offered proper solution to satisfy both guests and company’s condition. Conducted special care for VIP guests.
• Worked closely with suppliers to ensure that booking are strictly conducted as customer’s demand and company’s standard of quality. Quarterly and annually reviewed suppliers; discussed and negotiated with suppliers for more competitive contract rate, better services and more support on bookings. Analyzed and proposed new potential suppliers to Operation Manager.
• Conducted monthly department performance’s report; proposed ideas or plan for enhancing department’s efficiency.
• Supported other sections (Business Development, Marketing, Accounting…) with their special request.

Inbound Tour Operator

December 2014 – February 2016
JTB-TNT Company, Ltd

• Arranged guides to inbound tours (both Group and Individual Travelers – mostly
Japanese); received issues of the customers while using the company’s services and offered appropriate.
• Human resources responsibility: managed guides profile and development status; found and trained new guides.
• Supported other sections (Group section, Sale and Outbound section, Global Inbound section…) with their special request. Conducted other works on request from managers.
• Major achievement: Along with Inbound LOOK team win the “Excellent Department of the year 2015”

Senior Travel Consultant cum Tour Operator
November 2013 – October 2014
Blue Dragon Tours Company, Ltd
 Directly handled day-by-day automatic booking and direct request from customers (for train and Sapa tours); received issues of the customers while using the company’s services and offered appropriate solution.
 Direct sales by telephone, email and face-to-face meeting to customers. Conducted customer services and care before, during and after tour.
 Contacted tourism services suppliers (hotel, train operator, transportation firms…), dealt price and benefit, setup services with suppliers based on customer’s request.
 Researched the market and created new package and general program for public users on the website; conducted part of marketing job for the company.
 Major achievement: Led a team with 3 other members to complete works and target assigned by the manager. Proposed and implemented some new products to attract more customers.

Marketing and Communication Trainee

Mar 2013 – May 2013
Sheraton Hanoi Hotel

• Assisted the Marketing&Communication Manager in daily operation of Marketing and
Communication Tasks, including mostly paperwork and administration.
• Be in charge of social networks of Sheraton Hanoi Hotel, including Facebook, Flickr and
YouTube channel.
• Attended several events held at the hotel in different responsibilities: coordinator, photographer, interpreter and translator.
• Fulfilled other tasks as assigned by the direct supervisor.

English Editor/Editing team Leader
May 2011 – Feb 2013/June 2013 – October 2013
Vietnam Travel Guide Company, Ltd

• Planned and structured information on tourism information website. Wrote and edited
English articles for the website (in different topics: culture, society, economy, politic, regulations…)
• Prepared PR articles for the website to post in some online news website all over the world; Assisted marketing team in promoting the website
• Other works on manager’s order.

SKILLS
• Advance English abilities in all skills.
• High computer proficiency in
• Microsoft Office
• Word, Excel, PowerPoint: Advanced
• Access, Outlook Express: Good
• Basic designing skills; Ability to use designing software efficiently (Adobe Photoshop,
Adobe InDesign, Corel Draw…)
• Leadership, planning, management and supervisory.
• Good communication skills; multi-tasking and 24/7 availability for working.
• Good team member or independent worker.
• Good at work under pressure and rush deadline.
• Ability to quickly adapt to new environment.