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CURRICULUM VITAE

PERSONAL INFORMATION
Full name : Nguyen Thi Thuy Duong
Gender : Female
Date of birth : December 13th, 1989
Address : Eco Green City Apartment Building, No 286 Nguyen Xien St., Thanh
Tri, Ha Noi.
University : Foreign Trade University
Faculty of : Business Administration
Material status : Married
Email
: thuyduongftu.nguyen@gmail.com
Mobile phone : 0986.194.128

CAREER GOALS
I completed Bachelor of Economics majoring in International Business Administration from
Foreign Trade University in 2011. During the course of study, I have gained a good knowledge with many skills. I am willing to learn new things to accumulate more experiences in the future. My purpose is developing my career in services and enhancing customer satisfaction …

QUALIFICATIONS
2011 Bachelor of Business Administration
2011 English course and Computer Skills Course
2012 International Payment course – U&Bank – Banking and Human Resources Community
2014 CRM Certificate of Toyota
English TOEIC 750
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WORKING HISTORY
Time
From: 05/2017
To : Now
Company
Performance Motors
Vietnam
Position
Services Consultant

My main tasks:

– Daily to provide and conduct service advices to the customers’ cars together with the customer towards the customers’ satisfaction and company’s profit.
– To check and conduct car examination and make the reparation orders with detailed description of faults (original statements by customer), vehicle data, diagnosis and to estimate the operation time, completion date, scope of work and cost for each case and to offer price quotations and excellent method of reparation. Also, to re-examine, explain and obtain the customer’s acceptancemnwith pleasure for the additional order if any.
– To provide the best advice to the customers for the cases of heavy damaged cars.
– To ensure that all of cars in and out of Service workshop strictly follow the process as regulated by Company. Also remind the customer of luggage or things left inside the car
– To evaluate and offer accessories and lifestyle products as well as the service of the dealership within the framework of the advice discussion.
– To be updated with the new prices and new process from PMV and/or Company.
– To co- operate with W/s foreman on checking and arranging orders on the capacity of workshop reasonably.
– To check and implement test drives with or without the customer to ensure that the service is done correctly with the best quality.
– To advise and offer the proper terms of payments to the customers in accordance with the company policies.
– To record and update vehicles data and customer accounts.
– To implement and enhance customer relationship /Follow up/customer care by offering service promotion campaigns.
– To check and report on time the availability of spare parts and inform that to Parts Dept. to optimize parts supplies.
– To co-operate daily with Service assistant for booking appointment of the customers.

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Time
From: 07/2016
To: 05/2017
Company
Fuji Xerox
Viet Nam
Position
Account Executive

My main tasks:

– Initiate and maintain contact with customer and partner.
– Develop the market, find new potential customer to achieve the target.
– Prepare quotations, purchase order and sales contract follow standard format .
– Customer and vendor visit, ascertain customers’ requirements.
– Manage to follow all the stages of the project progress from proposal to implementation to make related commercial document.

Time
From: 08/2014
To: 05/2016
Company
General Motors
Viet Nam
Position
Customer Services
Account Managing Staff

My main tasks:

– Control complains and requests from customers through channels.
– Collect, report all customer feedbacks and inform to related departments. Answer customer about company’s product and services
– Handle Sales & Logistics of Spare Parts orders and monitoring vehicles shipments to customers.
– .Build strong relationship with internal and external customers to make sure that they are more satisfied.
– Coordinate and liaise with suppliers to update information and inquiry.
– Support Dealers to improve customer satisfaction, make sure that database, payment is smooth.
– Support in other duties and projects as needed.

4

Time
From: 08/2013
To: 08/2014
Company
TOYOTA
Ha Dong
Position
Customer Relationship
Management
(CR – Marketing)

My main tasks:
– Deal with clients to understand their needs and make sure customers are more than satisfied.
– Manage claims, inquiry and feedback of customer as well as apply customer service standard.
– Coordinate with other departments to update information.
– Support in some promotion campaigns, events…

Time
From: 01/2011
To : 12/2012
Company
Lotteria
Viet Nam
Position
Sales Admin/ Assistant

My main tasks:
– Manage sales and the inventory.
– Prepare and managing documents.
– Support business departments in implementing sales activities.
– Receive and processing orders, managing the goods.
– Listen, collect feedback from customers. Coordinate with other departments to update product information to support customers.

SKILLS
 Good at teamwork skill: Coordinate with other team members while able to work on my own respect, experience & ability in general management.
 Willing to learn new things, open minded & passion for work
 Fluent in written and spoken English.
 Good at computer skills – MS Word, Excel, Power point and Outlook
 Have time management and problem – solving skill, adaptability
 Good at arrangement skill, presentation skill, learning skill, critical thinking….
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 Good at communication skill, negotiation skill, convince skill and have experiences in sales, customer satisfaction and logistics.
ACHIEVEMENTS
 2010: Won second prize “We are managers” competition in Faculty of Business
Administration
 2012: Won first prize “Confident office” competition, held by Blue Stone Group.

INTERESTS AND OUTDOOR ACTIVITIES
 Joining in activities in Foreign Trade University and some clubs such as music club, marketing club, English club, competition and mini tests
 Reading books, playing sports
 Listening to music, travelling, watching films, learning foreign language…
SELF – PORTRAIT
 Characteristics: Enthusiastic, trust, patient, open minded and friendly.
 Strong points: Careful, active, hard-working and high responsibilities.
REFERENCES
No
Full Name
Positions
Contact: Phone/Email
1
Ms. Duong Nguyen
HR Staff
GM Viet Nam
0949 221 895 duongnt.hr@gmail.com
2
Ms. Thuy Quynh
CR Manager
Toyota Ha Dong
0989 308 099 quynhnt@toyotahadong.com.vn
3
Ms. Hoai Trang
Senior Sale
Fuji Xerox
0914 143 455 trangpage93@gmail.com