1
Curriculum Vitae
1.
PERSONAL INFORMATION
Name: NGUYỄN THỊ NGỌC HÂN

Date of birth: 05/04/1979
Place of birth: Binh Duong Province
Sex: Female
Marital status: Single
Mobile: 0395 113 079
Email address: han.ng79@gmail.com
Permanent address: 40/23/27 Trinh Thi Doi Street, Dong Thanh Ward, Hoc Mon District, HCM City
Contact address: 40/23/27 Trinh Thi Doi Street, Dong Thanh Ward, Hoc Mon District, HCM City

2.
EDUCATION
College Diplomas issue by College of Foreign Economic Relations in June 2007
3.
SKILL
Languages: Advanced English
Computer: Word, Excel, Power Point, Internet.
4.
CERFITICATION
Building Management issue by Institute of Finance and Administration.
Human Resource Administration issue by Economic University.
Effect communication issue by Dale Carnegie.

5.
EMPLOYMENT HISTORY a. Celadon Sport & Resort Club – Gamuda Land JSC (HCMC) (2 D2 Street, Son Ky Ward, Tan
Phu District, HCMC)
Operation Executive – from 25 March 2019 to present.
– Facilities management with maintain 5-stars standard through auditing, feedback and reporting.
– Ensure maintenance checks are conducted and issue handled in timely manner.
– Managing the SOP and Customer Service with operation of the venue within the policies and guidelines and achieve efficiencies by proposing Policy and Procedural improvement.
– Cost and budget management for maintaining the facilities and services by propose and initiate ideas to do more with less – without lowering standards.
– Training, supervising motivating the team development by taking disciplinary action team member when necessary.
– Propose and contribute ideas to staff development program at all time. b. D7 Pro Studio (Phu My Hung, Tan Phong Ward, District 7, HCMC)
Freelancer Producer – from October 2018 to February 2019
– In charge of customer for contract to organize the events.
– Duel with vendors for renting location and equipment to setup the events for talk show or workshop about photography industry.
2 c. Prudential Finance Vietnam Company (15F, 20 Cong Hoa Street, Ward 12, Tan Binh
District, HCMC)
Office Services Assistant Manager – from August 2015 to September 2018
Reference contact: Ms. Ngo Ngoc Nga – Head of Operations (0908 586 447)
– Centralize the service center including office lease/services, office fit-out/renovation, physical security, cleaning and housekeeping, office equipment purchase, asset fixing, administrative payments.
– Build up internal SOPs & monitor its implementations.
– Control costs within budget & monitor all expenses complying with company policies.
– Implement office procedures as required by local authorities.
– Supervising to Maintenance and Property Management to update asset lists and manage to ensure the all office service, supplies and equipment are provide through managing office purchase and liaising with supplier.
– Cooperate with IT Department in managing and maintaining internet network and data management.
– SHE Management to with comply with statutory and regulatory requirements by Unit business and Government. d. Tam Tri Sai Gon General Hospital (171/3 Truong Chinh Street, Tan Thoi Nhat Ward, District
12, HCMC).
Facility Management Supervisor – from December 2014 to July 2015.
Reference contact: Dr. Dilshaad Ali – CEO (0123 9333 697)
– Build up the facility management services.
– Plan and supervise all stages of maintenance service to be completed in a timely manner.
– Create SOPs and work closely with expert management for implementation.
– Manage and support the paper works for : cost estimation, construction plan, contractor evaluation, proposal, budget to meet financial compliance.
– Comply, track and maintain regulation records the validity and expiry date of licenses, fire safety permits, environmental inspection scheme registrations and type of insurances. e. Facility One Vietnam Consultant & Management LTD., (109 Xuan Hong Street, Ward 12,
Tan Binh District, HCMC)
FEMS Officer/ Project Coordinator – from 4/2014 to 11/2014
Reference contact: Ms. Tran Thi Bao Nghi – HR Manager (0903 948 070)
– Build up the facilities management as asset file, asset tag of all equipment of BEMS & FEMS with the CMMS system.
– Suggest and propose the statutory and regulatory that complying with requirements of
Government.
– Perform daily inspections for maintenance recommended about hazard and unsafely by SOPs
– Monitor performance of local services and provide appropriate solution for better performance and productivity.
– Support the Experts to develop and implement the service performance under the contract against the agreed KPIs.
– Manage Sub-Contractors & Vendor Performances.

3 f. American International School (102C Nguyen Van Cu Street, Nguyen Cu Trinh Ward, District
1, HCMC)
Facility and Logistic Supervisor – from 1/2010 to 02/2012
Reference contact: Ms. Anh Thi – Facility and Logistic Supervisor (0909 184 825)
– Prepare training modules/plans/budget and conduct training for teams.
– Supervising and assigning the duties to the administrative staff team for supporting activities to other departments in properly and promptly.
– Building the stable of department with good service spirit according to the quality standards of the operation services in best way, got the highly appreciation from external and internal customers.
– Planning and conducting the training sessions.
– Purchasing the equipment and constructive infrastructure building by yearly.
– Monitoring the H& E activities and dealing with the Government to maintain harmonious environment with surrounding. g. VINAGAME Service Software SJC. (Flemington, 182 Le Dai Hanh Street, Ward 15, District
11, HCMC)
Admin & Facility Supervisor – from 6/2006 to 11/2008
Reference contact: Ms. Nguyen Hoang Que Nga – Admin & Facility Director
– Build up SOPs of the administrative management and implementation.
– Monitor the office activities for improving appropriate compensation and benefit programs.
– Carry out the payment of expenses such as rental fee, secure and cleaning services, and utilities and purchase for PABX system, multi-conference meeting, network and devices, CCTV systems, alarm and public system and take in stock as accessories and spare part of when repairing.
– Coordinate team of technicians for maintaining structures, facility and property and monitoring the tracking of repaired and maintained in system. Making the report about all activities in office for audit, consulting and controlling the cost.
– Perform the vendors and supplies management to follow the qualified service, and evaluate for new or renewal contract, liquidation. h. TOAN MY Production & Trading LTD., (Thuan Giao Village Thuan An Dist, Binh Duong
Province)
Admin & HR Officer – from 5/2004 to 6/2006
Reference contact: Mr. Nguyen An Nguyen – HR & Admin Manager (0937 308 838)
– Receive and answer telephone calls and take messages, as and when require.
– Prepare material before meeting, draft up presentation/announcement for the Manager as require.
– Handle recruitment process for all levels, and assist HR Manager in hiring senior positions.
– Conduct monthly attendance record, payroll, monthly Social, Medical and Unemployment
Insurance reports & submit to the local authorities.
– Coordinate with HR Manager to conduct trainings, performance management, surveys.
– Carry out all event planning & coordination for meetings, conferences.
– Manage the manager’s travel arrangements including worldwide travel agreements for meeting.