K

HÀ SANG TRẦN
Date of birth: July 6th 1994
C U S T O M E R S E R V I C E S – C O N S U L T A N T
C O N T A C T I N F O : h a s a n g t r n @ g m a i l . c o m
2/8 QUARTER 4, TAN BIEN WARD, BIEN HOA, DONG NAI
0941531627 – 0858477319

O B J E C T I V E | |
I have been working in Customer Services from 2016 with 2 years experience at one mid-sized and one small-sized companies in Bien Hoa city. I hold a College Diploma in General Nursing Techniques from Dong Nai Medical College at Good level but I love working with customers, finding solutions for getting my clients the best products and services.
I’m specially interested in Sales and English so I am looking for an opportunity to work in an active environment to advance my level in professional English communication and get higher level in job satisfaction. I believe your company is the best place where I can dedicate all of my efforts, explore my limits and abilities, also use my skills and experience in developing future promotion, being master in using English as well as other foreign languages.
K E Y A C H I E V E M E N T S A N D E M P L O Y M E N T H I S T O R Y | |

Nov 2016 – Nov 2017: Gangnam Cosmetic
Clinic
Nursing and Customer Services
Teamwork is a really powerful skill that could help me and my team reach the best rating from customers – we’d got more visitors and sales increase specifically thanks to that (I have proof).
Job details description:
– Performing nursing techniques
– Taking care of customers
– Sales/Telephone sales
– Consulting products and services
– Leadership

Dec 2017 – Apr 2019: Kien Thuc Viet English
School
Consultant and Customer Services
Multitasks working environment has helped me to have a good communication with other people and improve some soft skills such as work in group, arrange work logically and work independently in high pressure.
Job details description:
– Consulting courses and services
– Teaching assistant
– Customer services
– Sales/Telephone sales
– Managing website and company’s business social network
– Content writing
– Planning, preparing and organizing events
– Cash collecting
– Reporting monthly figures and solving problems
– Human resources duties

K E Y S K I L L S | |

• Great interpersonal communication
• Excellent writing ability – examples available on request
• English communication at intermediate level (TOEIC 680)
• Customer services
• Research skills
• Solving problems
• Sales and telesales
• Administrating company’s website and social network

• Representative, time management and negotiation
• Planning and organising events
• Leadership
• Computer skills: good at MS Word, MS
Excel, MS PowerPoint and Internet
• Teamwork
• Social communication
• Writing content marketing for website and social network
• Analysing

Q U A L I F I C A T I O N S | |

DIPLOMA IN GENERAL NURSING
DONG NAI MEDICAL COLLEGE, BIEN HOA CITY: 2013-2016
This course especially engaged me in customer services skills: patience, concentration, listening to people and finding ways to satisfy their needs. I may explain when I meet my employer in person about some reasons that I’ve changed my career from being a nurse to become a logistic staff and continue to study for my passion.

CUSTOMER SERVICES QUALIFICATION – ON JOB TRAINING
KIEN THUC VIET ENGLISH SCHOOL, BIEN HOA CITY: 2018
After 6 months working in the second company, the Director of Study had trained all of staffs including old and new members an intensive course in Customer Services within 4 weeks. This course gave me a general view about Customer Services and help me to improve my skills in every aspect relating to Customer Services qualifications.

CERTIFICATE OF IMPORT-EXPORT QUALIFICATION
VINATRAIN EDU CENTER, HO CHI MINH CITY: ON GOING

H O B B I E S A N D I N T E R E S T S | |

• Sales/Marketing
• Learning English

• Joining in painting and playing musical instruments classes
• Reading books and news
• Joining English clubs