Phan Phuong Dzung
Reading
Music
Travelling
Explore myself and all my potential. Experience challenging job and learn to be a professional, responsible, high-quality worker.
Organizing skill
Computer skills:
Team-work skills:
Work under high-pressure
Contact information
Date of birth
February 1st, 1992
Gender
Female
Phone
0972531592
Email phan.p.dzung@gmail.com
Address
Hanoi, Vietnam
Objective
Skills
Interests
Work experience
Altium Vietnam Ltd
Account Manager – License compliance Executive
– Maintain and Keep Strong and Deep Relationship with Current
Customers in Vietnam in Electronics field.
– Ensure applicators/installers total compliance to all company policies and requirements.
– Establishes and maintains strong client relationships, at client transaction and strategic level, by ensuring needs are well understood and serviced.
– Searching and extending the sales scale and customers database ino order to increase revenue.
– Sending email notifications to nominated accounts for sale/marketing/compliance approach and timely follow up with according team.
– Preparing and analyzing the revenue pipe for the accounts on a weekly basis.
– Coordinating with partners/Altium Corp in China on a regular basis and sharing the accounts status.
April 2019 – Now
Vinafore Informatics and Telecommunication jsc
Call center Manager
– Contact with Company’s old customers for regular care
– Manage Maintenance Service: receiving and processing customer troubleshooting, follow up until case is solved
– Develop call center systems by developing sale scripts, planning and controlling implementations.
– Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans;
June 2018 – March 2019
Microsoft
Account Manager
– Inside Account Manager for 1000+ companies in Vietnam in various industries such as Construction, Insurance, Banking, Telecom, FMCG and Retail.
– Conducting Microsoft license Compliance Review for SMB (Small and medium businesses)
– Sending email notifications to nominated accounts for compliance check and timely follow up over the phone and emails.
– Ensuring all escalations are being resolved and addressed to appropriate department.
July 2016 – May 2018
– Work closely with Microsoft’s onsite audit team to ensure correct licenses usage
– Preparing and analyzing the revenue pipe for the accounts on a weekly basis.
– Coordinating with Microsoft subsidiaries over the phone on a regular basis and sharing the accounts status.
Recognition: Continuously in top 5 employees with highest revenue per month/quarter.
Centre for International Coperation and Education – Thanh Tay
University
Consultant of CICE
– Search for students who have the desire to go aboard.
– Give customers the information they needed.
– Organize classes for students.
– Come up with ideas for new projects.
June 2015 – March 2016
Big Mind English Center
Part-time as Marketing collaborators
– Search for potential market
– Help to build up operating system.
– Encourage and inspire students to come and study.
– Provide services including: answering student’s enquiries about programs and English course, helping them study at home,…
September 2014 – February 2015
Education
Foreign Trade University, Hanoi
International Business Administration Department
2011 – 2015
Hanoi – Amsterdam High School
Major of English
2008 – 2011
International Jabriya Indian School, Kuwait
Secondary school
2005 – 2008
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