EDUCATION

Hospitality Management
National Economics University
SKILLS
▪ Good English skills
(equivalent to TOEIC 785)
▪ Communication Skills
▪ Computer Skills
▪ Ability to work under pressure
▪ Knowledge of customer service.
▪ Patient, empathetic and trustful.
OTHER ACTIVITIES
AND HOBBY

Blood Donation Campaign 2015
Middle Autumn Volunteer Campaign
Green Campaign in Tay Thien, Vinh
Phuc Province 2016.
Reading books, novel, travelling and
Movies.
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WORK EXPERIENCE
May 2016 – July 2017
HA NOI PALOMA HOTEL
Receptionist/Sales Support
Paloma Hotel is a 3-star hotel located in Tay Ho District. Their target customers are business guesses from Europe, North America and Japan.
As a receptionist, my duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. In more detail : o
Welcomed guests upon entry to the hotel by greeting them warmly, processing guest check in and check out. Inform guests of the services and accommodation rates in the hotel. o
Answered phones, booked reservations, respond to emails and electronic reservations. Preparing bills and taking payments. o
Dealed with special requests, complaints or problems from guests, resolve any emerging problems that our customer accounts might face with accuracy and efficiency. o
Built sustainable relationships and trust with customer accounts through open and interactive communication. o
Sold room throught different channels such as : telehone, email,
Online Travel Agent… o
Supported Sales Manager by sending the quotation for cooperate company and travel agent, editting the contract and send to the parners.
Oct 2015 – Jan 2016
NHAT MINH CO.,LTD
Telesales Staff
As a telesales, my daily duties are : o
Contacted potential or existing customers to inform them about a product (Clothes and Accessories) using scripts. o
Answered questions about products of the company. o
Asked questions to understand customer requirements and close sales.

Le Thi Trang
Sales Admin
Contact trangp086@gmail.com
0163.241.1518
Thanh Tri – Ha Noi