RESUME

NGUYEN THI LAN
Life Philosophy
“If you don’t have any shadows, you are not standing in the light”
0904-712-081
Lannguyen181285@gmail.com
R.3630 – HH2C- Linh Dam
Urban area – Hoang Mai
District – Hanoi
EDUCATION
Bachelor of Tourism & Hospitality Management,
Hanoi University
Major: Tourism and Hotel Management – English
WORK EXPERIENCE
October 2011-present (6 years)
Executive Assistant
Korea Environment Corporation)
Korea Ministry of Environment
Projects involved:
Development of e-Manifest System for The
Integrated Management of hazardous waste in Vietnam
KOICA & Ministry of Natural Resources and
Environment
Contaminated soil remediation underground water and soil remediation
KOICA
&
Institute of
Science for
Environmental Management
Nhue-Day River Restoration
Ministry of
Natural
Resources and
Environment
Infrastructure investment and environment in Can Tho
Can Tho Department of Planning & investment
Vietnam
Green
Growth
Strategy:
Developing Phu Quoc Island
Ministry of
Natural
Resources and
Environment

Partners: Ministry of Natural Resource and
Environment

Ministry of Industrial and Trade Ministry of
Science and Technology (MOST)

Banks
(WORLDBANK,
ADB,
KEXIMBANK)

Arrange and coordinate extensive travel for
Chief,
Leadership
Team and
Korean executives, using commercial and private travel options

Prepare & study documents for bidding procedure: project report, F/S survey, procurement guidelines, procurement term of reference, MoU, MoA…

Prepare all presentations for monthly operations meeting as well as quarterly meetings

Participate in study tour/staff exchange program to headquarter in Korea

Go business trip in Vietnam and abroad to have meeting if required
September 2010 – October 2011 (1 year)
Project manager Secretary
Korea Yooshin E&C

Type, prepare and submit on time all the correspondences and documents under project manager request.

Ensure all the incoming mails are properly distributed to the attention of concerned staffs and that outgoing mails/faxes are delivered on time

Ensure the office filling systems and records are properly maintained and updated in accordance with an existing framework for easy retrieval
LANGUAGE
English
Korean
SOFT SKILLS
Hard-working
(Korean style)
Responsible
Time management
Discipline
Deligent
International working manner

Arrange and coordinate extensive travel as well as for the manager which includes catered events, both on and off-site

Assist and support engineers in making report and interpretation.

2008- June 2010
Customer support – Team leader
VNB Travel
Visa Customer support – Team leader
VNB Travel

Dealing with customer’s visa confusion, direct them how to online apply Vietnam visa in the quickest and most convenient way.

Answering the phone calls from customers with different nationalities with the fastest and most accurate responses

Collecting customers’ feedbacks and giving them solution for the shortcomings by emails, phones or direct meetings.

Coordinating and building up the good relationship with the intermediaries.

Preparing and classifying the customers information to evaluate the market segmentation

Directing the new staffs how to deal with the complaints and solve the customers’ problems.
Supervising their works and reporting their results to the director.
HOBBY
Music
Reading: rich dad poor dad
Travel:
KOREA, MALAYSIA,
THAILAND,
HONGKONG…
REFERENCES

AVAILABE UPON
REQUEST
 www.keco.or.kr
CORE SPECIALTY

Secretary

Admin

Accountant

Interpreter

Translator

Project assistant

P/A assistant

Office manager

Travel agency jobs

Visa expert